Bluetooth connection to Nexus 6

caguir
caguir Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I do not get bluetooth connection and obviously sincronización with my Nexus 6. Help, Please!
Thanks in advance.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    If you search the forums you will find this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the moderator to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Ivan D
    Ivan D Registered Users Posts: 3
    Apprentice Traveler
    I always have the same problem with Nexsus 6.
    Before buying the product I read on your site that there was compatibility with Nexsus 6. Unfortunately, tom tom spark 3 does not associate with the nexsus 6 phone with Android 7.1.1.
    I am very dissatisfied, I also spent 2 days trying to solve the problem. I called google support and also reset the phone (thinking about a bluetooth problem).
    By clicking on the suggested link, "Page not found" appears.
    I am disappointed.
  • Gregedo
    Gregedo Registered Users Posts: 1
    Apprentice Traveler
    Hi there, I've had issues with connecting my android phone to my spark 3. The tomtom app would recognise the watch, but I couldn't get the pin entry screen to appear - here is what worked for me. First, make sure you're up to date and have Bluetooth and gps on.
    1.On the watch go to phone, add new (watch will say searching ...)
    2.Open the app on phone and go to add new (app should recognise watch and display serial number). This is probably where you got to before getting stuck.
    3.Do not click on the serial number
    4.On phone, go to bluetooth settings and list available devices. The watch may appear under 'rarely used devices'. Click on this this to pair (it might have to be a long press). When paired it should appear on the main Bluetooth settings screen.
    5.Go back into the app and then click on the serial number. You should then get the pin entry screen and you can enter the number shown on the watch

    You might have have further issues when you want to sync again, but they can normally be overcome with the same trick of opening the app, looking for the watch and then re-pairing through the phone's Bluetooth settings.