Heart monitor on Runner 3

Ronniepurple777
Ronniepurple777 Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
Heart monitor is on (runner 3) yet not showing my rate on the phone or watch. I have had it on for a week situated below my wrist bone and it is on tight enough. I have done a factory reset but no joy.
Any help gratefully received

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    Are you sure you have a Cardio model? Are there LEDs on the back and when you press down from the clock and go to About does it say Cardio at the top?

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Ronniepurple777
    Ronniepurple777 Registered Users Posts: 4
    Apprentice Traveler
    tfarabaugh wrote:
    Are you sure you have a Cardio model? Are there LEDs on the back and when you press down from the clock and go to About does it say Cardio at the top?

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    Thanks for the help. I thought I was bought the cardio model but it is the original runner three