map upgrade for tomtom one can i get a refund

shudsy
shudsy Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
hello I have paid 39.95 for a uk map upgrade and after paying and trying to load it I have received a message saying due to the age of the product upgrades are not possible even though I picked tomtom one on the selection menu.

so will I be able to get a refund and how would I get that please.
thank you in advance and merry christmas

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @shudsy

    Contact Customer Services to arrange a refund

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    Sadly this is happening a lot. TT let you buy a new map and THEN tell you you can't use it & you have to apply for a refund!
  • [Gelöschter Benutzer]
    [Gelöschter Benutzer] Posts: 5,321
    Supreme Navigator
    justmebrowsing wrote:
    Sadly this is happening a lot. TT let you buy a new map and THEN tell you you can't use it & you have to apply for a refund!

    Everyone can check the compatibility before buying.
    065a7a8b-b471-41fa-a6c8-e076b675d8b7.jpg
  • RonBarker
    RonBarker Registered Users Posts: 21
    Outstanding Explorer
    Hi Shudsy

    When speaking to TomTom support ask about upgrading your TomTom at a discount. If you are the original owner you may be able to get up to one third off a new TomTom. I upgraded from TomTom Go 500 (2005). It was a bit like yourself. I purchased a UK map with two upgrades. The map worked ok but when I attempted to use the upgrade I was informed TomTom no longer supported my device. I was given the option to purchase a couple of other devices including TomTom Go 5200 Wifi for £209, which I purchased.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    EthoZ wrote:
    Everyone can check the compatibility before buying.

    They shouldn't NEED to have to check if the map purchase procedure was CORRECT then it would not allow purchase of a map for an unsupported device FFS!

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