unable to connect / download update — TomTom Community

unable to connect / download update

I have installed MyDrive Connect on my PC and paid for an updated map but when I click on the My Connect nothing happens. My device is being picked up by my computer but I can't get the update to run. I keep getting a red cross on the device screen. I have tried 2 different usb cables and 2 different ports. A bit annoying that there is no way to contact TomTom direct with this issue.

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  • NiallNiall Posts: 10,568 Superuser
    @bellsie

    Contact Customer Services to check what has happened to your subscription

    CS United Kingdom
    02079 490 134
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