Battery on Spark Cardio

GAD
GAD Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
HI ALL . I updating the latest software for the watch after that the battry getting bad it lasting only one day and the watch overall doing crazy things like the battry geting off a lot

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,932
    Superuser
    Try a factory reset, this fixes many battery issues. If not, call Customer Support. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.