Start 20 doesn't answer

Hello everyone

I'm trying to connect my Tomtom start 20 to a iMac for an update. Mydrive tries to connect for a long time then it says "It doesn't answer" (rough translation from Italian). USB is in the main connection and I'm using the original version. On the monitor of the Start 20 there is "www.tomtom.com/getstarted".
Can I perform an hard reset of the Start 20?
Any advice?
Thank you

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