Battery on Runner 3

RubenIEV
RubenIEV Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hi all

I've been using my TomTom Runner 3 since june '17.
I wear it for daily use (not that much running lately). Last week my battery ran low and completely empty even. After charging it, nothing happened and all I got was a blank screen... when plugged in, the screen sometimes flashes and I get to see the (full) battery icon for a split second...
TomTom Sports Connect can't find my device...

Any suggestions?

Thanks!
Ruben.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • RubenIEV
    RubenIEV Registered Users Posts: 2
    Apprentice Traveler
    @tfarabaugh Thanks for your answer, couldn't get the watch to work however. I contacted TomTom, hope they can help me out!

    Kind regards,
    Ruben.