App not compatible

madwelsh

I have a spark 3 tom tom sports watch. despite trying 5 different devices, {tablet, and phones} i am frustrated that despite having the necessary android programes it is telling me none of them are compatible and yet they are. apparently this has been an issue with others with no solution. can you help

tfarabaugh

Are you being told they are not compatible or is it unable to connect (you can;t enter the pin code). If it is not connecting, if you search the forums you will find this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the monitor to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.