The watch cannot pair with Asus Zenfone 3 Max

Homero Belloni

I bought a zenfone 3 max and paired with my mult sport watch and transferred an activity. But this morning I tried to transfer another activity and did not transfer, I forgot the clock in the app, but when I tried to pair again, the clock generated the PIN numbers, but went quickly to the home screen, and the cell phone keeps searching for the clock, it seems the clock recognizes that pairing has already been performed, but it was not.
I already did several factory reset on the clock I even did hard reset on my cell phone and it continues the same thing, I even renamed the device.
how can I solve?

tfarabaugh

If you search the forums you will find this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the monitor to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.