tomtom blue&me live 2, unable connect to USB

manilaa

Hi:)
I have install the mydriveconnect but when I connect the device, Win 10 x64 tell me that it can't connect the USB device. I have uninstall all, read all the faq but same problem

VikramK

Hi manilaa

Welcome to the community:)

Does your Windows 10 computer use USB3 ports? Some of our users have reported earlier about connectivity issue when the device is connected to the USB3 port.

Please see the FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/21425

Regards
Vikram

manilaa

no, only usb 2 Ok, thank's, I find another PC and, if is necessary, I re-write here. For now Thanks