tomtom blue&me live 2, unable connect to USB

manilaa
manilaa Registered Users Posts: 2
New Seeker
edited January 2019 in Built in car navigation
Hi:)
I have install the mydriveconnect but when I connect the device, Win 10 x64 tell me that it can't connect the USB device. I have uninstall all, read all the faq but same problem :(

Comments

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    Hi manilaa

    Welcome to the community:)

    Does your Windows 10 computer use USB3 ports? Some of our users have reported earlier about connectivity issue when the device is connected to the USB3 port.

    Please see the FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/21425

    Regards
    Vikram
  • manilaa
    manilaa Registered Users Posts: 2
    New Seeker
    no, only usb 2 :( Ok, thank's, I find another PC and, if is necessary, I re-write here. For now Thanks :)