Runner 3 - Can't start pairing on watch

luisnabais
luisnabais Registered Users Posts: 12
Legendary Explorer
edited January 24 in TomTom Sports
Hello!

I have a TomTom Runner 3 Cardio. I can't start pairing on watch, no matter the state of the phone (off, on with TomTom app closed, app open and waiting for watch).
I go to Phone -> Pair New and then press right to start the app, then the watch automatically goes right, shows a random PIN and returns to the main Options, with About, ... Phone,.... This happens in 1 second or less. It's very weird, seems the BlueTooth is broken or something...

I already connected the watch to my PC and reset it, tried it and gave the same result. After a bit, I also did a factory reset (the one in which you connect the cable to the watch, press right - or down, or something like that, don't remember now - until it says reset) and the same happens.

Could the clock be broken, like Bluetooth or something?
Any ideas?

Thank you very much.
Best regards,
Luis Nabais

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,932
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.