Product not shipped even after 11 days (Tomtom India store - order# 50000xxxxx)

ashvars
ashvars Registered Users Posts: 4
Neophyte Traveler
edited January 24 in TomTom Sports
I placed an order for the Spark strap (small) on 28th October but they still haven't shipped the item even after so many days. Their policy states that the item will be shipped within 5 days and if it doesn't, they will at least intimate the customer by some means. Even the intimation did not happen. I had to call their customer care multiple times to check the status of my order. One time they mentioned that the stock is not available. If that is the case, why is it that it still shows "In Stock" in the store website?

Please check images for details

Whom do I escalate such an instance of incompetence of the Tomtom India store to? And how do I do that?
Any sort of help would be appreciated. Thank you.


Mod edit: Images edited to remove and avoid sharing personal/private information on a public forum. Thanks!

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    I've let a contact I have here know of your problem. Check back, ashvars.
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi ashvars

    Apologies for the delay in delivery..

    I have sent a heads up to our customer service to check the current status on this and update you about the same.

    So someone will be getting in touch with you with more information.

    Regards
    Vikram
  • ashvars
    ashvars Registered Users Posts: 4
    Neophyte Traveler
    Thank you, dhn :)
  • ashvars
    ashvars Registered Users Posts: 4
    Neophyte Traveler
    Thank you, VikramK. Hoping to hear from the store soon.
  • Ishi
    Ishi Registered Users Posts: 34
    Master Explorer
    Check your private message ashvars
  • ashvars
    ashvars Registered Users Posts: 4
    Neophyte Traveler
    Thank you for helping out, Ishi :)