Watch will not Sync to Samsung S7 since update 1.7.53 installed

kiwitulip

I am getting so frustrated. I have updated both my husbands and my Cardio Multisport Music watches and since doing this they won't sync to our phones. I have uninstalled the App, reinstalled, deleted BT history and dine a factory reset on my watch.

I have tried to resync to my phone and I get the code on the watch but the phone does not give me an option to input the number the watch gives me.

I love this watch and after a number of issues with Fitbit have been championing it, however I am getting so annoyed now as I have to wait till I get home to see my stats when I sync to the pc.

What to I need to do to get my watch syncing again?????

tfarabaugh

If you search the forums you will find this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the monitor to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.