TomTom Runner 3 cardio + music, “up” button moving by itself

HugoRmzMtz Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi! I bought my TomTom 4 months ago and about a month ago it started to move by itself, it seems as if the up button is stuck and it is always going up, but it hasn’t been dropped or hit against somethihg. When I entre the run mode I can move it normally, but returning to the home screen same thing happens. What can i do?


  • tfarabaugh
    tfarabaugh Posts: 16,943
    You may want to call Customer Support to ask them about it as it sounds like a bad button, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.