I bought a map and I cant dowload it.

Yeryi
Yeryi Registered Users Posts: 2
Apprentice Traveler
Hello, I bought a Spain map 5 days ago (3-11-2017) I cant dowload it and I call the support and them I send some emails to him. I dont get any notice for the support and I dont know what I can do. I need some help. Thank you!

My device is a carminat tomtom live.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Are you using Home for that model?
  • Yeryi
    Yeryi Registered Users Posts: 2
    Apprentice Traveler
    Yes, I insert my sd card and the new map dont appear in the update menu.
  • Niall
    Niall Posts: 11,115
    Superuser
    @Yeryi

    Contact Customer Services to find out what the problem with the download is

    CS España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi Yeryi

    I had a quick look at the contact history on your account. Unfortunately, I am not able to find the
    incident number for your contact.

    If you can click on this
    link
    to sent me the incident number through a private message then I can have a look for further
    assistance.

    Regards
    Vikram