Unable to pair Huawei P8 lite with TomTom Runner 3 cardio

tokke93

Hi,

I just received my TomTom Runner 3 cardio watch and am trying for hours now to connect it with my phone.
I took the following steps:
- Register on tomtom app
- connect watch to pc and update watch
- Fully charge the watch
- Enable 4g, bluetooth and gps
- Open tomtom sports app, select product (watch)
- On watch, navigate to phone, pair new
- On phone, select TomTom GPS Watch
- Connecting... but nothing happens...

Tried resetting the watch and rebooting my phone but it's still the same. The watch does not show a pin code and on the phone there is no option to fill in a code.
My phone is a huawei p8 lite with android version 6.0 and EMUI on it.
Please help me!
Thanks!

tfarabaugh

If you search the forums you will find this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the monitor to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.