Runner 3 slow to connect to GPS

KB1981
KB1981 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi,
I'm wondering if anyone else has this issue. Since I loaded the latest software update onto my watch it has been taking forever to connect to GPS. Any ideas?
Has anyone else had this issue?

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Are you updating the QuickGPS file a minimum of every three days by syncing the watch? This caches the expected satellite locations and makes for quicker attainment. Also do not try to get signal while moving, you are just making it harder on the watch. It is best to just sit still with the button pointing skyward (or take it off and place it on a flat surface) until it finds the GPS. Make sure the watch is in an unobstructed area without large buildings, tree cover or reflective surfaces as this will cause a lot of interference. It will also take longer the first time you are in a new location but will speed up thereafter as it caches the location data for that spot. Once you get the Go it is best to give it another minute or two as Go is just the minimum satellites locked on.

    You may also want to try a factory reset if the above steps do not help. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.