No download for the purchased map

esimwolf
esimwolf Registered Users Posts: 2
Apprentice Traveler
Hello!
I have a problem. I bought a map for Еastern Еurope but I can not download it. How is this supposed to happen?

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @esimwolf

    Which device do you have, using the first two characters of the serial number, see here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
  • esimwolf
    esimwolf Registered Users Posts: 2
    Apprentice Traveler
    My device is Tomtom Start 25 M for Central Europe. I want to install map of Eastern Europe. Serial number: BQ177XXXX96. Order: 406537564.
    No map no download...
  • Niall
    Niall Posts: 11,115
    Superuser
    @esimwolf

    If it is not being offered by MyDriveConnect, then you will need to contact Customer Services to find out why,

    Via email https://uk.support.tomtom.com/app/contact/p/2701#EmailTab

    By phone +31208501004
    Monday-Friday: 9:00 to 17:30 GMT
  • RDS1977
    RDS1977 Registered Users Posts: 1
    Apprentice Traveler
    I Bought a map for Canada and have yet to receive an email confirmation and my map. I made this purchase Sunday night, how long does it take to get my map??
  • dolpher
    dolpher Registered Users Posts: 1
    Apprentice Traveler
    Same thing just happened to me. Why such a long delay. I have already been charged.
  • ROSACAT
    ROSACAT Registered Users Posts: 1
    Apprentice Traveler
    Same thing yesterday -- bought map update service, message said "order received ... map now available ... email has been sent to your address". BUT no email arrived and no map is available. First time thie has happened to me in over ten years with TomTom.
    The answer MAY be some problem with TomTom's handling of payments because, on checking with my bank they say "payment authorised but not yet paid" So maybe TomTom have not yet given the bank the correct data to implement the payment ?? (I am just guessing) I note several people experiencing the same problem at the moment.
    As we all know, it is very difficult to report such problems to TomTom. They do not makr it easy to contact Customer Support
  • dhn
    dhn Posts: 33,383
     Superuser
    Call support. Do NOT provide the model when prompted and a live user will come online:

    US & Can:
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
  • BraunstonBruce
    BraunstonBruce Registered Users Posts: 56
    Master Explorer
    Similar for me. Although my map is up to date (just) I purchased the updates for the next year via HOME. I received a PayPal statement but no receipt from Tomtom. Usually the receipt comes through straight away. Not good.
  • mrjohny
    mrjohny Registered Users Posts: 4
    Neophyte Traveler
    Same problem here, purchased map got a paypal receipt but nothing from Tom Tom, email them but no reply come on Tom Tom get it sorted! :(
  • dhn
    dhn Posts: 33,383
     Superuser
    Call support:
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • mrjohny
    mrjohny Registered Users Posts: 4
    Neophyte Traveler
    Just received email from Tom Tom due to some issue their our servers, the orders didn't get activated on the account. sorted now.:D