TomTom Spark sport watch flips out and doesn't react to anything

fitboii
fitboii Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hey!

I have a TomTom sports watch (Spark), and untill a week ago I was very satisfied. After I used my watch for fitness, it didn't turn back to normal, but it started flipping out. It changes from a blank screen to the TomTom logo (two hands?) screen really fast. After a while it just stays blank, but connecting it to my computer the flickering starts again.
I couldn't find this problem at the forum, so does anyone know what to do? My computer doesn't recognize my sports watch, so I can't do a reset or anything.

Thanks!

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • fitboii
    fitboii Registered Users Posts: 2
    Apprentice Traveler
    Amazing! It works again (Also after a work out!) Thanks so much!