Serena's Voice will Not Remain Loaded
Does anyone feel able to rise to the challenge ?
I have a Tom Tom GO 60 which worked perfectly well until a few months ago.
I use 'Tom Tom My Drive' loaded on my Apple Mac Desk Top Computer.
I have the latest My Drive software installed. (Unloaded and Reloaded just to make sure.)
Thus I have the latest Updates correctly loaded onto my Tom Tom (17.300.0018.311 (0) (12/10/2017.)
The only English Speaking Voice which will work is "Serena".
All other English Speaking Voices, although showing as being 'loaded' all show as being 'unsupported' on the Device when in use.
So "Serena" does work fine in use in the Car and if the Tom Tom goes into "Sleep" mode it will still work upon reactivation.
BUT, if the Tom Tom turns fully OFF, then Serena's Voice is lost on the restarting and the Tom Tom device shows as 'No Voices Installed'.
So no Voice Navigation its available.
Most frustrating !!
Back in the house and re connected to 'My Drive' the Device Content on the Desktop shows as Serena still being installed, even though it isn't.
The only way to get Serena back onto the Device is to uninstall her in 'My Drive' and then reinstall her again.
Then it works again, BUT only until the next time Tom Tom has to make a restart after say, a flat battery.
This often happens when out on a journey, so is not fixable in the Car which is also frustrating.
No idea why this is happening and no idea why no other English Speaking Voice seems to be supported.
I have restored the Tom Tom to "Factory Settings" and wiped all my data and reloaded again from 'My Drive' but it doesn't make any difference.
Anyone got any clues or suggestions as to what to do next ?
I'd be most grateful !!