Not able to connect Runner 3 to phone app

MeganT

I have followed all instructions, even performed a factory reset as per, and still, there is nowhere to input the pin from my onto my phone. Any suggestions?

tfarabaugh

If you search the forums you will this is a known issue for some users with the new update. They are reportedly working on a fix, but no timeline has been communicated. In the meanwhile you always have the option of syncing via computer. If you go to this post and ask the monitor to roll back your firmware version it should fix it, although you will lose the Fitness Points and Fit age features:

https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/not-able-to-install-runner-3-firmware-v-1-7-53-1028204/index10.html#post1194142

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.