I want to update my GO720 by buying the latest version of the Western Europe maps. After backing up the device I removed the existing maps to ensure sufficient space on the 4GB memory card for the new maps. I used the Map Purchase on TomTom HOME, paid by card, but have not received either an activation code or other advice as to how to download the new maps. Thinking I made a mistake during purchase I repeated the process with the same negative result. I've looked at MyDrive, but cannot find the GO720 listed. Help please.
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new maps. Have my pay account blocked have a bad feeling about this.
Superusers
https://uk.support.tomtom.com/app/answers/detail/a_id/22600#list
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The 720 uses Home, not MyDriveConnect.
When connecting to Home with either the 720 or 740, update my device, a new map should be offered there.
Superusers
I did as suggested and TomTom will reimburse me for the duplicate purchases - so good. Also spoke with a tech chap who was helpful but after trying various things the 720 is not working at all. On start up it just cycles around the initial screen asks me to set the preferences as if it was new operating system and then tells me no maps found. Connected to HOME, Manage My GO tells me I have maps installed. The tech chap said reload the maps, which I did from the Item on the Computer, but the problem persists. I assume that the maps are somehow corrupted. I do have a copy of the original maps which worked well (but were 8 years old which was why I was trying to update them) but the file is in the Remove Items from the Computer part of Manage my GO and I can't see how to get them back onto the device. Any ideas? So a fully functioning but out of date Sat Nav has been reduced to junk. I should never have tried to update the maps in the first place. Sure, some roads will have changed but better that than the situation TomTom have left me in.
Superusers
I think I have tried doing this (I'm not sure what you mean by "retrieve"). I have deleted the new Maps from the device that seems to have been the root of all the problems and then copied back what I believe to be the old set of maps, that worked fine before I tried the update, using the Windows File Manager. But this didn't work. I don't know what file the device operating system is looking for when it starts up - at the moment I just get "no maps found" even though "manage my GO" in HOME shows the set of old maps present on the device. I don't know whether there is a executable file which kick the whole thing off which I am missing. Your help is appreciated.
Superusers