Distance not showing on Spark

Ririgoyen Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
after the last software update 1.7.53 my watch don't shows the distance anymore. still 0.0 all the way.


  • tfarabaugh
    tfarabaugh Posts: 16,936
    Factory reset it. If that fails, call Customer Support. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Ririgoyen
    Ririgoyen Registered Users Posts: 4
    Apprentice Traveler
    thank, but didn't resolved. The distance appears at the app and website, but only don't start at the watch screen. i thing it is not hardware, but software.