Watch not charging

Mabe2407
Mabe2407 Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My watch is not flat but when I connect it to the charger it isn't doing anything and staying on the time. It did this a few weeks ago but managed to get it to work not having any luck this time though. Bought it in September 2016.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    It sounds like a bad dock. Look to see if any of the pins are bent or broken. I would call Customer Support and see if they will replace it under warranty (it is 1-2 years depending on the country). If not you can buy another. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.