START 25 Stuck at the Cogwheel Screen
Apologies in advance if this same issue or a similar one had already been posted. I looked through the forum and the posts, but was not able to find a solution that helped with the scenario I'm facing.
So, here's what's happening.
I bought a TT Start 25 just over 2 years ago. Funny how I came across the issue just a few months after it ran out of warranty
Anyway, I've used the device for nearly a year after buying it without any issue and have been able to update it as well without any issues during that time. Then I bought a new car which came with built in GPS/navigation, so this unit did not see much action after that. But, I plugged it into the PC at least every 3/4 months to update it to make sure it's working. Think the last time I updated it was 5/6 months ago.
So, I got an email recently telling me that there's a new update available. I plugged the unit into the PC and let it be there for a little while, in case the battery had died out during the time didn't use it. Anyway, after about at least an hour, it didn't turn on. So, I tried turning it on with the power button which again did nothing. Then I held the power button pressed for short while, which made it boot into recovery mode. At this point, the MyDrive app running on the PC connected to the device and started restoring it. The restoration reached 100% and stayed there for some time. So, I let it be like that for at least a day, just make sure I don't break it by forcefully disconnecting it. However, even after (about) a day staying at 100% (the message on the MyDrive app read something like "restoring 100%. do not disconnect the device and the device was on the screen showing the crossed off hand indicating not to disconnect the device) and nothing else happening, I disconnected it. At this point, when I switched it off and back on, it seemed to boot properly and loaded the home/map screen. But, I wasn't able to do anything with the device. It was either unresponsive or the menu wouldn't load, basically not usable.
After this, I reset it (by holding the power button) and connected it to the PC. Again, it went into restore mode and the restoration percentage in the MyDrive got to 100%, but nothing happened after that. Disconnected manually (after a few hours) and the end result was the same as above.
I tried this a couple of times, with no luck. The MyDrive app shows that the restoration process is at 100%, but nothing happens after that no matter for how long I leave it on like that.
After a number of times attempting the above, now when I either simply turn it on or do a reset, it gets to the screen with a spinning cog wheel seems to stop there. After a few seconds, the wheel stops spinning, like it's stuck and the MyDrive app does not detect that the device has been connected to the PC. I'm not able to get beyond this stuck/stopped cogwheel screen even for the app to try and restore it again.
Hope my description is clear enough to be understood. Please let me know if anyone needs any more information from me to shed some light on this issue I'm having.
Any assistance is much appreciated and thanks in advance!