Mersey Gateway still missing on the new maps v9.95

Bob L

Just updated my device and the new Mersey Gateway bridge is still missing, as are the road closures around the old Runcorn Bridge.
These went onto Google maps weeks ago - why the delay?

dhn

The new 1000 map is due within a couple of weeks. Perhaps it is rectified then.

MvanAken

It will be available in the next map release:

rayhopley

MvanAken wrote:

It will be available in the next map release:

when will this be released

Niall

@ray h

By the end of the month if not in the 3rd week

cmuzik

Just downloaded Europe v1000.8631. This now shows the new Mersey Gateway bridge and associated roads but Tomtom will not route over it. The old Queensway bridge is still showing as open even though it has been closed for over a month. Come on Tomtom sort it out.

smarty63

just updated my tomtom truck 6000 and the bridge is still not available, however it has been added to my tomtom 60

cmuzik

The new roads are showing on my 6200 but the software will not use them. that's on version 10

cmuzik

think i may phone tomtom and ask for a refund, about £250 i think

VikramK

Hello all

I have posted an explanation here

Thanks
Vikram

Stecos 67

It now finds Mersey gateway bridge when you are halfway over it, then gets lost again nearing the Runcorn side showing astmoor roads beneath , needs looking at asap I updated end Dec

VikramK

Sorry for the late response here.

Just wanted everyone to know that the new map update v10.05 will has fixed the map routing for Mersey Gateway bridge.

Regards
Vikram

rayhopley

MvanAken wrote:

It will be available in the next map release:

well i have updated my start 52 today and it still wont take me over the new bridge but wants me to drive over the old one

rayhopley

VikramK wrote:

Sorry for the late response here.

Just wanted everyone to know that the new map update v10.05 will has fixed the map routing for Mersey Gateway bridge.

Regards
Vikram

well i have updated my start 52 today and it still wont take me over the new bridge but wants me to drive over the old one

• Like

jak68

Hi @VikramK , I have had the map update on my go 6200 and it shows the mersey gateway.

BUT for some reason when travelling from Runcorn to Widnes everything is ok, but for some reason when travelling from Widnes to Runcorn the device will not take me over the bridge even when the route is quicker, it will only take me across either when I am just getting onto the bridge or just before it.

Has anyone else got this similar problem?

[Gelöschter Benutzer]

https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211631

https://en.discussions.tomtom.com/map-quality-75/start-52-still-wont-let-me-go-over-new-runcorn-bridge-1034045/index1.html#post1214352

VikramK

Hi @jak68

Could you please provide me with the below details please:

1. Start point of your planned route
2. Destination point
3. Time of the day when you were travelling.

I will then pass on the details to the concerned team.

I would also suggest that you report this to the customer service, please..

Thank you & regards
Vikram

rayhopley

VikramK wrote:

Hi @jak68

Could you please provide me with the below details please:

1. Start point of your planned route
2. Destination point
3. Time of the day when you were travelling.

I will then pass on the details to the concerned team.

I would also suggest that you report this to the customer service, please..

Thank you & regards
Vikram

well i am now getting tired of updating my tom tom start 52 and it still wants to take me over the old bridge even thou the new bridge is showing on the screen.

i have reset the device 3 times and it still like the new updates are doing nothing to take me over the new runcorn bridge

here is a picture of a route from wa87bu to ch52ua

rayhopley

as you see from the picture it still takes me over the old bridge

[Gelöschter Benutzer]

ray h wrote:

as you see from the picture it still takes me over the old bridge

As the Start 52 has no Live Traffic see:

https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211643

https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211627

rayhopley

EthoZ wrote:

ray h wrote:

as you see from the picture it still takes me over the old bridge

As the Start 52 has no Live Traffic see:

https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211643

https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211627

what has not having live traffic got to do with the satnav not taking me over the new runcorn bridge it is showing on the map yet it still takes me over the old bridge

YamFazMan

Hi
@GrahamFr
It looks like....
Tomtom are using Live Traffic markers to show the Queesnsway Bridge as Closed

My Live Devices show the access roads to the Queesnsway Bridge as Closed

My Start 60 (Not Live) Shows the Queesnsway Bridge as Open

Therefore a NONE Live device will think Queesnsway Bridge is Open

A workaround if the device refuses to use the Mersey Gateway Bridge: See....
https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211643

ATB YFM