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Just updated my device and the new Mersey Gateway bridge is still missing, as are the road closures around the old Runcorn Bridge.
These went onto Google maps weeks ago - why the delay?
Just downloaded Europe v1000.8631. This now shows the new Mersey Gateway bridge and associated roads but Tomtom will not route over it. The old Queensway bridge is still showing as open even though it has been closed for over a month. Come on Tomtom sort it out.
It now finds Mersey gateway bridge when you are halfway over it, then gets lost again nearing the Runcorn side showing astmoor roads beneath , needs looking at asap I updated end Dec
Hi @VikramK , I have had the map update on my go 6200 and it shows the mersey gateway.
BUT for some reason when travelling from Runcorn to Widnes everything is ok, but for some reason when travelling from Widnes to Runcorn the device will not take me over the bridge even when the route is quicker, it will only take me across either when I am just getting onto the bridge or just before it.
Could you please provide me with the below details please:
1. Start point of your planned route
2. Destination point
3. Time of the day when you were travelling.
I will then pass on the details to the concerned team.
I would also suggest that you report this to the customer service, please..
Thank you & regards
Vikram
well i am now getting tired of updating my tom tom start 52 and it still wants to take me over the old bridge even thou the new bridge is showing on the screen.
i have reset the device 3 times and it still like the new updates are doing nothing to take me over the new runcorn bridge
here is a picture of a route from wa87bu to ch52ua
what has not having live traffic got to do with the satnav not taking me over the new runcorn bridge it is showing on the map yet it still takes me over the old bridge
Hi @GrahamFr
It looks like....
Tomtom are using Live Traffic markers to show the Queesnsway Bridge as Closed
My Live Devices show the access roads to the Queesnsway Bridge as Closed
My Start 60 (Not Live) Shows the Queesnsway Bridge as Open
Therefore a NONE Live device will think Queesnsway Bridge is Open
Comments
Superusers
when will this be released
Superuser
By the end of the month if not in the 3rd week
I have posted an explanation here
Thanks
Vikram
Just wanted everyone to know that the new map update v10.05 will has fixed the map routing for Mersey Gateway bridge.
Regards
Vikram
BUT for some reason when travelling from Runcorn to Widnes everything is ok, but for some reason when travelling from Widnes to Runcorn the device will not take me over the bridge even when the route is quicker, it will only take me across either when I am just getting onto the bridge or just before it.
Has anyone else got this similar problem?
https://en.discussions.tomtom.com/map-quality-75/start-52-still-wont-let-me-go-over-new-runcorn-bridge-1034045/index1.html#post1214352
Could you please provide me with the below details please:
1. Start point of your planned route
2. Destination point
3. Time of the day when you were travelling.
I will then pass on the details to the concerned team.
I would also suggest that you report this to the customer service, please..
Thank you & regards
Vikram
i have reset the device 3 times and it still like the new updates are doing nothing to take me over the new runcorn bridge
here is a picture of a route from wa87bu to ch52ua
https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211643
https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211627
Superusers
@GrahamFr
It looks like....
Tomtom are using Live Traffic markers to show the Queesnsway Bridge as Closed
My Live Devices show the access roads to the Queesnsway Bridge as Closed
My Start 60 (Not Live) Shows the Queesnsway Bridge as Open
Therefore a NONE Live device will think Queesnsway Bridge is Open
A workaround if the device refuses to use the Mersey Gateway Bridge: See....
https://en.discussions.tomtom.com/map-quality-75/new-map-update-for-via-52-wrong-1033379/index1.html#post1211643
ATB YFM