CARMINAT TOMTOM LIVE SD CARD LOST

Mr Jamer

the card on the navigator has ceased to be read. on the computer and other devices is not determined. backup did not do.

VikramK

Hi Mr Jamer

Welcome to the community:)

If the SD card is a problem then you can purchase a new one, see the compatible list here: https://uk.support.tomtom.com/app/answers/detail/a_id/2634

I have assigned the map of Europe on your account so you can download it, don't worry if you don't have a back up for the map.

The new memory card will have to be reinitialized in your car, see the steps here: https://uk.support.tomtom.com/app/answers/detail/a_id/18349/~/restoring-your-built-in-navigation-device
REINITIALISE YOUR MEMORY CARD (CARMINAT TOMTOM AND MAZDA DEVICES ONLY)

Once reinitialized you should be able to connect it to the computer and update/download the maps.

Hope this helps:)

Regards
Vikram

Mr Jamer

hi. new card. but ....

VikramK

Mr Jamer wrote:

hi. new card. but ....

Could you try reinstalling the map using TomTom HOME? Please find the steps in the FAQ link here

If that does not help then please report this to the customer service.

Regards
Vikram