HR on Spark 3 not working

kaytee_kay Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
The HR sensor on my spark 3 has stopped working. I have reset the watch but to no success.
Anyone has suggestions on what to do?



  • tfarabaugh
    tfarabaugh Posts: 17,004
    It may be a hardware fault so you should call Customer Support. But first go to the settings and go to Sensors>Heart and make sure it set for On not Off or External. To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.