Update problem VIA62 MyDrive Connect - waiting for device
I have a VIA 62 connected to MyDrive Connect on a Windows 10 PC. Application version on the device is 17.200.0011.311.
I have done the following to try and resolve the issue:
- reset the device by holding down the power button;
- uninstall and reinstall MyDrive Connect;
- delete the 'cache' folder contents under my user profile on the PC;
- reinstall the driver for the network device on the PC;
- leave it running as long as possible, restart the PC, disconnect and reconnect the device.
Please can someone suggest some alternative methods to fix this?