TomTom Spark not receiving iPhone 6 phone call

Sarada
Sarada Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
Hi All,

Today I have update the software to 1.7.53 spark. The good news is I am get SMS alerts but its not notifying calls :-(
Is there anything I am missing.

Comments

  • Sarada
    Sarada Registered Users Posts: 4
    Apprentice Traveler
    OOps it bit strange the way it works. It have few issues
    1) 2 out of 10 sms fails to notify
    2) I received many phone calls but only once notified.
    Note : All the time I can see mobile connected symbol.
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    If the phone was disconnected from the watch (by being slightly out of range) you will miss them. It does not stack them and inform you when it is connected, they are just lost. It also only appears for a few seconds so it is also possible you missed it and there is no way to retrieve missed notifications. You should also look at the type of texts received. It will only alert you of notifications from the native message app (no FB Messenger or Whatsapp) and may only alert for regular SMS texts, not MMS or EMS texts.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Sarada
    Sarada Registered Users Posts: 4
    Apprentice Traveler
    I am trying just SMS and call. The distance between my phone and watch is 10 cm. Hope it might be issue with Bluetooth or App.
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.