Changing country/product support when logging in

tsalty Registered Users Posts: 1
New Traveler
edited December 2018 in Travel lounge
I've been using/owned TomTom products for over 20 years(???) and here recently whenever I log onto MyDrive v1.12.1 on my iPhone, it always lists my product support as UK even though I live in the US and my account information acknowledges that I'm registered in the US. Whenever I log online (iMac) for product support it reroutes me to UK support. Do I need to change this and if so how? Thanks in advance.

The only email address I use is: [email protected] the one listed on the account is a bogus one I had to make up because I have multiple TomTom devices and couldn't use the same one on all of them.

Mod edit: Please do not post any personal information on a public forum!


  • dhn
    dhn Posts: 33,393
    Call support to straighten out the country in your profile:

    United States
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST