Renault R-Link update failures
On 28th September I paid for 1 year extension to Live Services, £65 and for the latest UK&ROI map v990, £45. When I went to install the map, the R-Link Toolbox software got there eventually as usual, but ended by saying there has been an error, please contact support services. So I did and they had me try different things and eventually they decided there was some sort of fault. The real problem (apart from having paid £110 for what hasn't been working for nearly a month now) is that the update wiped my existing map off the device so I'm driving round without map guidance or traffic information. They can give me no indication of how long it will be for their technicians to fix it.
The support guy says nobody else has got the problem, and the techs need to deal with my account, but I think it's down to some failure of the Toolbox software and they are being economic with information about whether it is affecting anybody else.
So, is anybody experiencing failure of map updates on Renault R-Link please?