No update available in my content — TomTom Community

Map purchasing

No update available in my content

S.KimS.Kim Posts: 2 [Apprentice Traveler]
edited January 2019 in Map purchasing
I bought the Australia Maps update on 19/10/2017 but it does not appear in my content of update software after login.
The my order status is completed state.
What I should do now to make it appear in my content?

Comments

  • NiallNiall Posts: 10,854
    Superuser
    @S.Kim

    Contact Customer Services to check what the holdup is

    CS Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • lampardlampard Posts: 5,088 Moderator
    Hi S.Kim,

    Welcome to the Community!

    I can see that your order for Australia - 1 year Map Update Service has been assigned to your account and you can download it by connecting your device. Please see the public FAQ here: Downloading and installing your map (MyDrive Connect)

    Hope it helps!

    Cheers, lampard
  • S.KimS.Kim Posts: 2 [Apprentice Traveler]
    Now the map update is available in my content.
    Thanks,
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