Why does My Tomtom keep loading - refuses to work normally?

Zaid Aysen
Zaid Aysen Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
Hi there

Purchased a new TomTom Touch yesterday. It seemed to work fine until this morning. Now it just seems to load or tries to connect with the mobile device. It does not move onto any other option. See screenshot of the only available option.

Please advise what can be done in such an instance???


  • tfarabaugh
    tfarabaugh Posts: 16,932
    Did you go to tomtom.com/123 like it is prompting you to download and install the required computer software so it can be registered and set up? Once you have installed it on your computer, plug it in and follow the steps. I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.