TomTom Sports App crashing on iPad — TomTom Community

TomTom Sports App crashing on iPad

PeterCurtisPeterCurtis Posts: 2 [Apprentice Traveler]
Hi all, When accessing the TomTom Sports App on my ipad mini (iOS 9.3.5), it opens then after 10 seconds then the app crashes. Is there a fix to this? Not sure if this is a common issue? Obviously unable to review all the data from my runs from my runner 3

Thanks

Comments

  • tfarabaughtfarabaugh Posts: 16,677
    Superusers
    Have you tried uninstalling and reinstalling the app? The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • PeterCurtisPeterCurtis Posts: 2 [Apprentice Traveler]
    Thanks for the reply, I'll try this out. I assume all the data from previous runs and stats will be lost?
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