Battery life after update 1.7.53

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Unknown
edited January 24 in TomTom Sports
when will there be a fix for the battery life when using the heart rate monitor?
I've been waiting weeks for a fix and my battery life is a poor 2hours!!!

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi andy4000,

    Welcome to the Community & sorry about the delay in response!

    Can you please perform a factory reset on your watch to see if it improves the situation? See the public FAQ here: Resetting your watch

    Let us know the outcome !

    Cheers,
    lampard
  • HenrikAhlfors
    HenrikAhlfors Registered Users Posts: 29
    Outstanding Explorer
    Battery performance is a disaster. When I bought this watch 3 months ago, the watch managed 1 week almost.
    Now I am lucky with 4 days. I'm both disappointed at DC Rainmaker and TomTom. Soon Black Friday...
  • Soft reset,Power-off reset.Factory reset tried all these made no difference at all.
    is my watch broken?
  • TheOtherPete
    TheOtherPete Registered Users Posts: 24
    Prominent Wayfarer
    andy4000 wrote:
    Soft reset,Power-off reset.Factory reset tried all these made no difference at all.
    is my watch broken?
    Request that your watch be rolled back to the previous firmware (1.3.xx) before these problems were introduced - it worked for me.
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    andy4000 wrote:
    Soft reset,Power-off reset.Factory reset tried all these made no difference at all.is my watch broken?

    Please make a factory reset on your watch now if you wish to return to the 1.3.255 version.

    Cheers, lampard