Go 7000 my drive connection not happening - windows 10

tetatate Registered Users Posts: 3
Apprentice Traveler
edited December 2018 in Map purchase & installation
Hi everyone
I'm new to the forum.
I've aquired a TomTom Go 7000 and I'm trying to connect with mydrive for updates etc but it just isn't happening .
The device is connected OK with the computer and I've followed all the website suggested support , i.e. re-setting device
I've downloaded a mydrive a second time in case there was a corruption on the install ....etc
Any suggestion ?