TomTom sports turns off

Dod55
Dod55 Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
My tomtom sports keeps turning off. To restart I have to connect the charger?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    There may be a problem in your firmware image and a factory reset will clear the watch and reinstall a fresh image, which may solve the issue. If it does not I would suggest calling Customer Support and seeing what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum.

    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Dod55
    Dod55 Registered Users Posts: 2
    Apprentice Traveler
    Thanks tfarabaugh. Did what you recommended and it worked.??
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.