Spark 3 - cardio does sync with the computer
ayilamkrish
Registered Users Posts: 5 
Master Traveler
Master Traveler
Hi there,
problem syncing with computer 'OOps, something has gone Wrong" .. It never manually synchronizes through USB cable to the computer.
Alternatively I tried to connect and sync via blue tooth with various Mobile phones ( android) at home , however it does connect and updates "GPS quick 'fix" however the "Sync" goes through a flash meaning it is not syncing.. I think it is never syncing.. Though your FAQs and forum states these problems and some solutions/ways it never works .. Is it the watch that is having a problem ? All my activities are in the Watch but never able to connect to a mobile or computer and sync..
This started a month ago when some of the activities of 23rd Sept did not appear in watch though the later activities started appearing. Then I wrote an email to the support team.. Though there were correspondences after that , even I had send the TTBIN files of mine to the staff in India support ( Vikram S) , till now I get the only reply to go through the procedures as mentioned in your manual/FAQs..
At least there should be some support through phone and taking us through the procedures and getting thing updated.. Though you people are very responsive the end objective of resolving/solutionising ( or even admit the watch has hardware issues) does not achieve...
I am thinking of switching to other Sports watches, however though of giving a last try... if you can help please do write to me or through the discussion forum
Mod Edit: Please don't post personal information in a public forum
problem syncing with computer 'OOps, something has gone Wrong" .. It never manually synchronizes through USB cable to the computer.
Alternatively I tried to connect and sync via blue tooth with various Mobile phones ( android) at home , however it does connect and updates "GPS quick 'fix" however the "Sync" goes through a flash meaning it is not syncing.. I think it is never syncing.. Though your FAQs and forum states these problems and some solutions/ways it never works .. Is it the watch that is having a problem ? All my activities are in the Watch but never able to connect to a mobile or computer and sync..
This started a month ago when some of the activities of 23rd Sept did not appear in watch though the later activities started appearing. Then I wrote an email to the support team.. Though there were correspondences after that , even I had send the TTBIN files of mine to the staff in India support ( Vikram S) , till now I get the only reply to go through the procedures as mentioned in your manual/FAQs..
At least there should be some support through phone and taking us through the procedures and getting thing updated.. Though you people are very responsive the end objective of resolving/solutionising ( or even admit the watch has hardware issues) does not achieve...
I am thinking of switching to other Sports watches, however though of giving a last try... if you can help please do write to me or through the discussion forum
Mod Edit: Please don't post personal information in a public forum
0
Comments
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Hi Krishnan,
Unfortunatelly this error can have different sources. We have an FAQ that lists how to solve this: https://in.support.tomtom.com/app/answers/detail/a_id/24595/locale/en_IN
Can you try these steps?
Regards,
Jürgen0 -
The problem is that I have activities in the watch that is not in the app, by doing a factory reset, do I need to forego everything in the watch?????0
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We see that in some cases it needs two connection to the mobile app for the activities to be synced across. Can you try that?ayilamkrish wrote:The problem is that I have activities in the watch that is not in the app, by doing a factory reset, do I need to forego everything in the watch?????0 -
A factory reset will clear any unsynced activities.0
