HOME cannot connect to the TomTom server (Server refused connection) error 2152398861

quattrostagione
quattrostagione Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
Just downloaded the latest software on to a (different) Windows 10 computer.
File version 2.10.2.750. TomTomHome.exe
I updated the firewall to permit internet access for the program. Yet I cannot log in because of the error msg above. Are your servers down? How can I update my device?

thanks

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    You may need to deal with support on Monday if nobody here has an answer for you:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Aplo
    Aplo Registered Users Posts: 1
    New Seeker
    same issue here, how did you solve the problem?
  • lampard
    lampard Administrators Posts: 5,960
    Moderator
    Hi @Aplo

    Welcome to the Community! This error appears when internet security software on the computer or the network is preventing TomTom HOME from accessing our server. Can you please make sure you're running an unrestricted, wired internet connection, which is not on a company network, a closed network, or needs a proxy connection.

    See the public FAQ here:Advise for downloading updates

    Regards, lampard