HOME cannot connect to the TomTom server (Server refused connection) error 2152398861

quattrostagione
Registered Users Posts: 1 
New Traveler

New Traveler
Just downloaded the latest software on to a (different) Windows 10 computer.
File version 2.10.2.750. TomTomHome.exe
I updated the firewall to permit internet access for the program. Yet I cannot log in because of the error msg above. Are your servers down? How can I update my device?
thanks
File version 2.10.2.750. TomTomHome.exe
I updated the firewall to permit internet access for the program. Yet I cannot log in because of the error msg above. Are your servers down? How can I update my device?
thanks
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Comments
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You may need to deal with support on Monday if nobody here has an answer for you:
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
same issue here, how did you solve the problem?
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Hi @Aplo
Welcome to the Community! This error appears when internet security software on the computer or the network is preventing TomTom HOME from accessing our server. Can you please make sure you're running an unrestricted, wired internet connection, which is not on a company network, a closed network, or needs a proxy connection.
See the public FAQ here:Advise for downloading updates
Regards, lampard0