HOME cannot connect to the TomTom server (Server refused connection) error 2152398861 — TomTom Community

GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)

HOME cannot connect to the TomTom server (Server refused connection) error 2152398861

quattrostagionequattrostagione Posts: 1 [New Traveler]
edited January 2019 in GO x00-x50 series / ONE / START / EASE / XL & XXL (TomTom HOME)
Just downloaded the latest software on to a (different) Windows 10 computer.
File version 2.10.2.750. TomTomHome.exe
I updated the firewall to permit internet access for the program. Yet I cannot log in because of the error msg above. Are your servers down? How can I update my device?

thanks

Comments

  • dhndhn Posts: 33,344
    Superusers
    You may need to deal with support on Monday if nobody here has an answer for you:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • AploAplo Posts: 1 [New Seeker]
    same issue here, how did you solve the problem?
  • lampardlampard Posts: 5,244 Moderator
    Hi @Aplo

    Welcome to the Community! This error appears when internet security software on the computer or the network is preventing TomTom HOME from accessing our server. Can you please make sure you're running an unrestricted, wired internet connection, which is not on a company network, a closed network, or needs a proxy connection.

    See the public FAQ here:Advise for downloading updates

    Regards, lampard
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