Map purchased but not offered for download
Joep T.
Registered Users Posts: 4 
Apprentice Traveler
Apprentice Traveler
Having ordered and paid for a card of Greece and Cyprus for Euro 44,95, downloading looks not possible ! Who can assist or advise ? Greeting, Joep T
0
Comments
-
What have you bought it for? The iPhone app "Europe"???0
-
No, it's for my TomTom Via0
-
0
-
I bought total USA for Start but it is not available to me0
-
@Vaughn Autrey
There are many STARTs, check here to report back which one
If in the US here http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
If in Europe check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB0 -
similar experience - purchase for a New Zealand map update was accepted using Paypal. The target device was a Via 125. No update option appeared in My Drive Connect.
Now trying to find out why this is the case and what I can do to realise the purchase.0 -
Call support to investigate:
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST0 -
Niall wrote:@Vaughn Autrey
There are many STARTs, check here to report back which one
If in the US here http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
If in Europe check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
thank you. this is the first communication sent to me. device data is shown below.
serial number GUxxxxxxxx47
model Tom Tom Start 50
Mod edit: Please don't post personal or private information on a public forum.Thanks!0 -
thank you. this is the first communication sent to me. device data is shown below.
serial number GU426200347
model Tom Tom Start 500 -
I ordered and paid for a map of the eastern United States0
-
Actually the offer was for the total USA0
-
That is all. I Paid for it with my Master Card0
-
Can you make it available to me?0
-
@Vaughn Autrey
From the first two characters of the serial number
"GU">START 50 (2012) / 55, with 2GB internal memory, TomTom HOME
Did you use the same email address to order the map as you use for TomTom home?
Contact Customer Services on Monday to sort out your maps subscription
CS United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST0
