Map purchased but not offered for download

Joep T.

Having ordered and paid for a card of Greece and Cyprus for Euro 44,95, downloading looks not possible ! Who can assist or advise ? Greeting, Joep T

[Gelöschter Benutzer]

What have you bought it for? The iPhone app "Europe"???

Joep T.

No, it's for my TomTom Via

[Gelöschter Benutzer]

Joep T. wrote:

No, it's for my TomTom Via

Not very helpful. "Via" is a wide range:

Vaughn Autrey

I bought total USA for Start but it is not available to me

Niall

@Vaughn Autrey

There are many STARTs, check here to report back which one
If in the US here http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
If in Europe check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

gwbahlman

similar experience - purchase for a New Zealand map update was accepted using Paypal. The target device was a Via 125. No update option appeared in My Drive Connect.

Now trying to find out why this is the case and what I can do to realise the purchase.

dhn

Call support to investigate:
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

Vaughn Autrey

Niall wrote:

@Vaughn Autrey

There are many STARTs, check here to report back which one
If in the US here http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
If in Europe check here https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

thank you. this is the first communication sent to me. device data is shown below.

serial number GUxxxxxxxx47
model Tom Tom Start 50

Mod edit: Please don't post personal or private information on a public forum.Thanks!

Vaughn Autrey

thank you. this is the first communication sent to me. device data is shown below.

serial number GU426200347
model Tom Tom Start 50

Vaughn Autrey

I ordered and paid for a map of the eastern United States

Vaughn Autrey

Actually the offer was for the total USA

Vaughn Autrey

That is all. I Paid for it with my Master Card

Vaughn Autrey

Can you make it available to me?

Niall

@Vaughn Autrey

From the first two characters of the serial number
"GU">START 50 (2012) / 55, with 2GB internal memory, TomTom HOME

Did you use the same email address to order the map as you use for TomTom home?
Contact Customer Services on Monday to sort out your maps subscription

CS United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST