Platform not syncing my recent activities through App — TomTom Community

Platform not syncing my recent activities through App

AdityaVAdityaV Posts: 10 [Master Explorer]
Hi,

The MySports App is not syncing my last 2 activities (a swim and a run). As recourse, reinstalled the app again and paired my phone with the watch.It still does not update the most recent activities.The message that I get is "Up to date". Can you please revert on how to solve this issue at the earliest?
Looking forward to hearing from you.

Cheers
Aditya

Comments

  • tfarabaughtfarabaugh Posts: 16,531
    Superusers
    You can force it to sync if you have the ttbin files (if not, the activities are lost and cannot be recovered). To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC:
    The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices:
    a. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/).
    b. Copy them to your computer

    3. Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom MySports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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