Connectivity and syncing problems with Spark 3 v1.6.26

ofercuriel
ofercuriel Registered Users Posts: 3
Apprentice Seeker
edited January 24 in TomTom Sports
My Spark-3 GPS and Music watch is almost new. It has version 1.2.26.
I have many problems connecting it to the computer and syncing the data, and it's getting worse all the time.
I get messages like "we can't determine which software version you have", or "oops, something has gone wrong", or "we'll try again in a few minutes" (which, by the way, never happens), and so on.
Almost every time I connect my watch to the computer I get some kind of error message.

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.