Device won't stay connected

jeffphillips307 Registered Users Posts: 2
New Seeker
edited January 2019 in RIDER

I recently purchased a Rider 450. When I try to update the device, it says there are 5 updates. I plug in the Rider 450 and it will connect to my computer and start updating. Once the device restarts itself, it disconnects and never finishes the updates. I can unplug the USB cable and plug it back in to the Rider 450 and sometimes it will not connect, sometimes it does. When it does connect, it says it is updating, then restarts, and won't reconnect...the cycle starts all over again. This has happened for 2 days straight without successfully updating the device. I have tried on my iMac and my MacBook Pro (both running Sierra), I have used the USB cable supplied with the Rider as well as 3 other USB cables. NOTHING seems to work. Does anyone have any suggestions on how to update this €499 paper weight?