Map update for Mazda Live — TomTom Community

Map update for Mazda Live

BashkirovBashkirov Posts: 2 [Apprentice Traveler]
edited January 23 in Built in car navigation
Hello! I bought a map of Europe for Carminat TomTom Live this year. My invoice was:
Invoice date Apr 07 2017
Invoice No 951xxxxxx
Order No 40xxxxxxx
Payment Status Paid
When I bought it there was written that I have 4 maps update during the year but when I insert SD card TomTom home suggests me to buy a new map
of Europe instead of updating but suggests to me update Italy's map that was at the device before I bought a map of Europe. The map version in my device is 985.8155.
System information of my device:
Profile folder = C:\Users\bashk\AppData\Roaming\TomTom\HOME\Profiles\teey9b9n.default
Installation folder = C:\Program Files (x86)\TomTom HOME 2
Plugins folder = C:\Program Files (x86)\TomTom HOME 2\xul\plugins
Data folder = C:\Users\bashk\OneDrive\Documents\TomTom\HOME
Version = 2.10.2.750
Language = en-US
User name = [email protected]
Login status = User is logged in
Server = https://home.tomtom.com/redir/
Connection settings = Direct connection to the Internet (default)
Installed add-ons = Map status indicator 1.7.1, TomTom HOME default theme 1.0.2, Carminat TomTom 2.9.0.0
Name = Carminat TomTom LIVE
Device Code = AK6HEAAA7W
Serial number = IBxxxxJxxxxx
Capabilities = AlwaysShowAllSearchResults Bluetooth CarSymbol Caymann DangerZonesCameras Documents Durham FrequentDestinations GPRSEngine HDTraffic HTTPActivation Hercules HerculesTraffic HidRemote HomeBackup InternalFlash InternalModem Itinerary Leeway LiveServices MapOverlays MapShare Newyork NoDocuments OnDevicePayments Oxford PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusEphemeris PlusForceMessageNotification PlusMessageNotification PlusOrRDSTMCTraffic PlusRoadConditions PlusSafetyCamerasDynamic PlusSafetyCamerasStatic PlusTraffic PlusTripReporting PlusWeather RDSTMC RDSTMCLocationTables RichPOI SDK SDSlot SettingsOverride ShowTruckRestriction StartupImage SupportGetAMap TTS TextureRendering TrackMe Traffic USBAccessories UserSkin VehicleProfileRouting VoiceBrowser WarningSounds screensize=480x272
Storage devices = Card reader (E:) - Active
Installed Items = startupscreen/splashw 1, carsymbol/-default 1, carsymbol/Alpine A110 1, carsymbol/Be Bop 1, carsymbol/Clio RS 1, carsymbol/Clio 1, carsymbol/Espace 1, carsymbol/F1 1, carsymbol/Fluence 1, carsymbol/fluence_ZE 1, carsymbol/Grand Scénic 1, carsymbol/Kangoo 1, carsymbol/kangoo_ZE 1, carsymbol/Koleos 1, carsymbol/Laguna Coupé 1, carsymbol/Laguna Estate 1, carsymbol/Laguna 1, carsymbol/Latitude 1, carsymbol/Master 1, carsymbol/Mégane CC 1, carsymbol/Mégane Coupé 1, carsymbol/Mégane Estate 1, carsymbol/Mégane RS 1, carsymbol/Mégane 1, carsymbol/Scénic 1, carsymbol/Spider 1, carsymbol/Trafic 1, carsymbol/Twingo Gordini 1, carsymbol/Twingo 1, carsymbol/Twizy ZE 1, loquendovoice/Italiano (IT) - Luca 700, loquendovoice/Italiano (IT) - Paola 700, satimage/eur 6, warningsound/airplane 1, warningsound/camera 1, warningsound/flash 1, warningsound/horn 1, warningsound/notify1 1, warningsound/notify2 1, warningsound/notify3 1, warningsound/restaurant 1, voice/Dansk - Brigitte 18.0, voice/Deutsch - Werner 5, voice/Deutsch - Lisa 5, voice/English(UK) - Tim 4, voice/English(UK) - Jane 4, voice/English(AUS) - Ken 4, voice/English(US) - Lori 4, voice/English(US) - Bonnie 4, voice/English(US) - Richard 4, voice/Español - Marta 4, voice/Français - Jacques 5.0, voice/male - Mandarin(Taiwan) 16.0, voice/male - Mandarin 16.0, voice/male - Hoklo 14.0, voice/Français - Catherine 4, voice/Italiano - Chiara 4, voice/Nederlands(NL) - Bram 4, voice/Nederlands(NL) - Eva 4, voice/English(Irish) - Sean 7, voice/English(Irish) - Kathy 7, voice/South_African - Nelson 7, voice/South_African - Doreen 7, voice/Português(BRA) - Paulo 7, voice/English(New_Zealand) - Paul 8, voice/English(New_Zealand) - Katrina 8, voice/Español(Argentina) - Mariela 9.7, voice/Español(Argentina) - Jose 9.7, voice/Nederlands(B) - Lucie 4, voice/Español(Chile) - Ana 9, voice/Español(Chile) - Hector 9, voice/Cestina - Tereza 9.6, voice/Magyar(HUN) - Ervin 9.3, voice/Arabic - Medhi, Arabic-Darija 1, voice/Arabic - Yasmine, Arabic-Darija 1, voice/English(Irish) - Naoimh 12.0, voice/Slovenšcina - Mojca 13.0, voice/Slovenšcina - Miha 13.0, voice/Norsk - Liv 4, voice/Svenska - Astrid 18.0, voice/Norsk - Jorgen 4, voice/Svenska - Patrik 9.3, voice/Español - Antonio 4, voice/Dansk - Nils 4, voice/Italiano - Roberto 4, voice/Thai - Mali 19.3, voice/Português - Joaquim 4, voice/Português - Catarina 4, voice/Suomi - Kati 9.4, voice/Suomi - Matti 9.4, voice/Nederlands(B) - Bernard 4, voice/Greek - Olympia 11.0, voice/Greek - Aristides 11.0, voice/Ruskii - Anna 10.2, voice/Ruskii - Vlad 10.2, voice/Polski - Katarzyna 9.5, voice/Polski - Andrzej 4, voice/Eesti - Jüri 4, voice/Slovencina - Barbara 4, voice/Türkçe - Ozgur 9.2, voice/Latviski - Ivars 4, voice/Cestina - Miloslav 4, voice/Malay - Erra 4, voice/Bulgarian - Marius 4, voice/Español(LA) - Norma 4, voice/Español(LA) - Raul 4, voice/Catalan - Maria 4, voice/Srpski - Predrag 4, voice/female - Shanghainese 16.0, voice/Hrvatski(Croat) - Goran 4, voice/Português(BRA) - Gabriela 4, voice/Magyar(HUN) - Marika 4, voice/Lietuvskai - Vladas 19.1, voice/female - Cantonese 14.0, voice/female - Mandarin 16.0, voice/Japanese - Kiyoshi 4, voice/Roman - Oana 4, voice/female - Hakka 14.0, voice/female - Mandarin(Taiwan) 14.0, voice/female - Hoklo 16.0, voice/English(New_Zealand) - Ben 2.0, voice/English(AUS) - James 2.0, 10001 1507896792, zipcode/Nederland 990, zipcode/Great_Britain 990, itinerary/Eurotrip 3, map/Italia 880.3865, poi/Renault 5, 9460 98706, 8851 98658, 9614 98671, 8913 98662, 8915 98667, 8911 98669, 999142 98682, 999137 98677, 999144 98684, 999107 98676, 999138 98678, 999143 98683, 999145 98685, 999147 98687, 999139 98679, 999141 98681, 999140 98680, 9979 98709, 9461 98707, 9980 98710, 999101 98711, 9459 98705, 9978 98708, 999180 98714, 9195 98717, poi/Jedzenie-Extra-AG-PL2 1, map/Europe 985.8155
Error incident IDs =
* Computer info:

Operating system: Windows NT 6.2 (build 9200)
Free memory: 1649913856 bytes
User home directory: "C:\Users\bashk\OneDrive\Documents\"
Home volume space: 283861 / 461477 MB
Temporary directory: "C:\Users\bashk\AppData\Local\Temp\"
Temp volume space: 283861 / 461477 MB
Install directory: "C:\Program Files (x86)\TomTom HOME 2\xulrunner\"
Install volume space: 283861 / 461477 MB
External volume devices: E: [E:] 3960 / 7592 MB
OS login name: "USER ID"
Host name: "DESKTOP-DE1V062"
Date and time: 2017-10-08 15:52:56

* HOME info:

DLL Version: 2.10.2.750
MapShare DLL Version: 2.10.2.750
Language: en-US

* Connected device: "TomTom Carminat LIVE"

ID: "AK6HE AAA7W"
Type: "beaumont"
Serial: "IBxxxxJxxxxx"

MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Feedback email address:
Patches to upload: 0
POI Subscriptions:

ttgo.bif file contents:
[TomTomGo]
DeviceName=TomTom Carminat LIVE
DeviceVersionHW=beaumont
DeviceSerialNumber=IBxxxxJxxxxx
SDCardId=2750485344303847307CC781BD0106A3
DeviceUniqueID=AK6HE AAA7W
RamDiskVersion=20140626
BootLoaderVersion=839378
LinuxVersion=1574740
ApplicationVersionVersionNumber=9884
ApplicationVersion=1609031.550
UserLanguage=English US
[email protected]
LastConnectionTime=2017/04/13,12:37:42,UTC
LastConnectionPhone=
GPSFirmwareVersion=
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Brasilia
BuiltInColorScheme7=Greys
BuiltInColorScheme8=Antarctica
BuiltInColorScheme9=Africa
BuiltInColorScheme10=Astra
BuiltInColorScheme11=Asia
CurrentColorSchemeBuiltIn=6
CurrentVoiceInfo=Anna
CurrentMap=Europe
CurrentMapVersion=985.8155
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=BVsBSYkMjjjU+Sdj5w==
Features=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusTraffic,PlusOrRDSTMCTraffic,PlusWeather,PlusEphemeris,PlusRoadConditions,PlusSafetyCamerasStatic,PlusSafetyCamerasDynamic,HDTraffic,Hercules,HerculesTraffic,Oxford,AlwaysShowAllSearchResults,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,HomeBackup,GPRSEngine,TTS,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,VoiceBrowser,MapShare,Newyork,Itinerary,Caymann,Durham,Leeway,VehicleProfileRouting,CarSymbol,TextureRendering,UserSkin,RichPOI,FrequentDestinations,InternalModem,RDSTMC,Bluetooth,SDSlot,InternalFlash,SupportGetAMap,ShowTruckRestriction,LiveServices,SettingsOverride,SDK,USBAccessories,HTTPActivation,Traffic,MapOverlays,Documents,WarningSounds,RDSTMCLocationTables,DangerZonesCameras
UnsupportedFeatures=PlusDownloadVoice,PlusPushChannel,PlusBuddies,PlusFuelPrices,PlusFuelPriceTimestamp,VoiceRecording,ASR,ASRCnC,TTSUncompressed,TTSCompressed,TTSLoquendo700,TTSNuance51,MP3,IPOD,MusicPlayer,Games,LinkVolumeToNoise,LinkVolumeToSpeed,CaymannAlwaysOn,MAC,DepartureAdvisor,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,ExtraSounds,Prague,HardDisk,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,SimpleMapBrowserButtonBar,ArrivalSounds,EVPOI
SupportedPatchTypes=7F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=TTU
VehicleBrand=Renault
VehicleModel=Special 3
VehicleOptions=
VehicleIdentification=VF1KTD9GE48550382

tthome.bif file contents:
[TomTomHOME]
[email protected]
IL #1: 'Card reader' 3960 free/7592 total MB Block Size 32768 Media Name 'InternalMemory' serial $0, Writable
beaumont Backup 'Backup 20170616 1648' @ 20170616 1648, 3610 MB
No backups.

* Connection Status:
Test1: Request Code of http://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test2: Request Code of https://home.tomtom.com/media/suppliers/check.png: 200, (Success)
Test3: Request Code of http://download.tomtom.com/sweet/application/releases/check.png: 200, (Success)
Test4: Request Code of http://download.tomtom.com/sweet/application/releases/check.zip: 200, (Success)
Test5: Request Status of http://download.tomtom.com/sweet/application/releases/check.zip for Byte Range: 206, (Success)

What should I do?

Best regards

Mod edit: Please do not post any personal information on a public forum!

Comments

  • VikramKVikramK Posts: 7,925 TomTom Moderator
    Hi Bashkirov

    Welcome to the community:)

    I had a look at your account and I see that you had purchased a map of Europe in the month of April 2017. Since this was a single map purchase and not a yearly map update subscription the new map updates are not getting offered for a download in TomTom HOME.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
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  • BashkirovBashkirov Posts: 2 [Apprentice Traveler]
    Thank you for the answer.
    It seems to me that it was written about 4 times update during a year just after download.
    I wonder why I am offered to update Italy's map then? This map was installed in 2013 when the car was bought by the previous owner.
    Thank you in advance.
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