Not able to connect with PC

i-zero
i-zero Registered Users Posts: 56
Master Explorer
edited January 24 in TomTom Sports
Hi,

I have trouble connection my TTA to the PC. I opened the software and it said "Connect your tomtom device to your computer.
Using Window 10 x64.

Any help is appreciated.

Comments

  • KillBill
    KillBill Registered Users Posts: 11
    Outstanding Explorer
    Try making sure that connector on the watch is firmly in place, with me that's the most common issue.

    I'm also on Win 10x64, and it usually works if I just make it a little tight.

    If not, check the USB port you are connecting to in your PC, try moving to USB2.0 if using 3.0.

    Hope that helps!
  • i-zero
    i-zero Registered Users Posts: 56
    Master Explorer
    Negative. The connection is fine. Try both usb already. Dont think the cable is in default because my charging is ok. Is there 64 bit software that I should aware of?
  • i-zero
    i-zero Registered Users Posts: 56
    Master Explorer
    At last connected TTA with my pc. For charging I dont have to push the connection that hard. Now that it has connect. I am happy. However it prompt me to update which I dont want to. But cant see my other option. How do I see other option without updating the version?
  • i-zero
    i-zero Registered Users Posts: 56
    Master Explorer
    Just upgrade my firefox 39 to 56. Working fine now.