My watch will no longer connect to my phone. As per the thread about the LG phone I've done a factory reset, uninstalled the app, reinstalled the app and tried to re-pair. The watch doesn't appear in the list of available Bluetooth devices on my phone. When I try to pair new the watch briefly flicks to the screen with the pairing code on, before quickly returning to the main/time screen.
This is really frustrating, I've been trying to reconnect for a while now. Can anyone provide any advice on how to reconnect to my phone?
Thanks,
Toby
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You have newest watch (not TTRunner or Multisport). This topic is in wrong section of board. But I can tell You that some users have pairing or connection problems.
The bast solution is sending log files from Sports App:
In the Sports app go to Manage -> settings > Feedback > Report a Problem ( make sure include app usage is checked)
Cheers, Maciek
Thanks for the tip about reporting, I'm trying that.
Did You updated Galaxy S6 recently ?
Did You reset phone or watch ?
Here is instruction how to do watch factory reset:
http://us.support.tomtom.com/app/answers/detail/a_id/17394/~/resetting-your-watch
Maybe there is a problem with pairing.
I did already try a factory reset (and before that a soft reset).
??
The phone receives updates (from Samsung) fairly regularly, I don't know if a specific update corresponded with when this problem started though.
You can also fill the form about BT issues and send to TomTom:
https://uk.support.tomtom.com/ci/documents/detail/5/842/12/913f067a7945a4c02653f21ea5f916433fa4f34a
Thanks for the other link, I'll try that!
Does not show when searching for Bluetouch and does not connect straight off, I have to stop and restart Bluetooth each time and then it updates.
Might try going back to S5 and see if issue is phone or watch?