Step counter on Spark 3

oomxena Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
I have always have my steps updated on my-sports, but from the 12 September i cannot get my steps updated, my watch Spark 3, still shows the steps but the app shows nothing, by wire or blue tooth, I have never had the steps not show, please help I am not sure if I can rewind to get steps to download or sync , watch had an update on software before syncing.


  • tfarabaugh
    tfarabaugh Posts: 17,004
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.