Demo video playing on the GO 520- How to stop — TomTom Community

GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53

Demo video playing on the GO 520- How to stop

BronkyBronky Posts: 2 [Apprentice Traveler]
edited January 2019 in GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53
How do I stop the demo/instruction video on a GO520

Comments

  • BronkyBronky Posts: 2 [Apprentice Traveler]
    Please help
  • VikramKVikramK Posts: 8,813 TomTom Moderator
    Hi Bronky

    Welcome to the community:)

    We have made some changes from our side and I would want you to connect your device to a WiFi internet connection and check for updates. This will remove the demo mode.

    Then do a soft reset(press and hold the on/off button till you hear the drum sounds) and test the device.

    Regards
    Vikram
  • mintonminton Posts: 1 [Apprentice Traveler]
    This does not work (new 6200); not only annoying, but dangerous and probably illegal.

    How may I stop this commercial for something I have already bought?

    Urgent advice, please!
  • NiallNiall Posts: 10,674 Superuser
    @minton

    Contact Customer Services as only they can remove the problem

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • TheoLTheoL Posts: 1 [New Traveler]
    In my view, having to contact Customer Services to "remove the problem" is outrageous. TomTom - please add an easy-to-find option in the settings to remove / disable the promotion video.
  • bigbig Posts: 1,603 Superuser
    @TheoL The promotion video is not something which is usually on the units to begin with. The videos are meant for the store display samples but sometimes the incorrect ones get sold.
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