Demo video playing on the GO 520- How to stop

Bronky Registered Users Posts: 4
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
How do I stop the demo/instruction video on a GO520


  • Bronky
    Bronky Registered Users Posts: 4
    Apprentice Seeker
    Please help
  • VikramK
    VikramK Administrators Posts: 13,787
    Hi Bronky

    Welcome to the community:)

    We have made some changes from our side and I would want you to connect your device to a WiFi internet connection and check for updates. This will remove the demo mode.

    Then do a soft reset(press and hold the on/off button till you hear the drum sounds) and test the device.

  • minton
    minton Registered Users Posts: 1
    Apprentice Traveler
    This does not work (new 6200); not only annoying, but dangerous and probably illegal.

    How may I stop this commercial for something I have already bought?

    Urgent advice, please!
  • Niall
    Niall Posts: 11,115

    Contact Customer Services as only they can remove the problem

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • TheoL
    TheoL Registered Users Posts: 1
    New Traveler
    In my view, having to contact Customer Services to "remove the problem" is outrageous. TomTom - please add an easy-to-find option in the settings to remove / disable the promotion video.
  • big
    big Posts: 1,712
    @TheoL The promotion video is not something which is usually on the units to begin with. The videos are meant for the store display samples but sometimes the incorrect ones get sold.
  • Siumee
    Siumee Registered Users Posts: 1
    New Seeker
    Please help me to stop the TomTom promotion video. Dangerous and annoying
  • Willy875
    Willy875 Registered Users Posts: 5,417
    Revered Voyager
    To turn off demo mode.

    Plan a route (device must have a valid GPS signal)
    Drive 20s at more than 40 km/h