Spark not syncing since Oreo update

Naqer
Naqer Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Since updating my nexus 6p bluetooth syn has stopped working, sometimes I can work around by disabling wifi and bluetooth, re-enabling it and restarting the app and pressing the down button on the watch to trigger a "manual sync" but it never sync in the background and always requires this procedure, sometimes this does not work at all.

I have tried re-pairing my phone with my watch but no joy.

Is Tomtom working on a patch or fix for this ?

It used to work wonders and sync continuously through the day with no issues whatsoever, now oreo comes along and its a total fail.

Comments

  • icemac
    icemac Registered Users Posts: 199
    Legendary Explorer
    Hi,

    I have olso Oreo on Nexus and my watch alse is no paring :( This is no Oreo problem (on Galaxy S8 I have pairing problem too). Some users have pairing or connection problems.
    The bast solution for You is sending log files from Sports App:

    In the Sports app go to Manage -> settings > Feedback > Report a Problem ( make sure include app usage is checked)

    Cheers, Maciek